Medical Billing Services Frequently Asked Questions

At ProMD Medical Billing, our team of American Academy of Professional Coders (AAPC)-certified medical billers and coders handles the complex billing processes so you can focus on providing exceptional care to your patients. We work with physicians in many specialties to help improve the revenue cycle management (RCM) process. If you have any questions not listed on this page, we're here to help! Contact our team for additional questions.

What Is the Medical Billing Company's Name?

We are ProMD Practice Management Inc., doing business as ProMD Medical Billing. Our business is located at 12651 South Dixie Highway, Suite 404 in Pinecrest, Florida.

How Long Has ProMD Medical Billing Been in Business?

ProMD Medical Billing has been a full service medical billing company since 2004. Our company comprises various revenue cycle management professionals, including certified medical coders and billers with over 20 years of professional medical billing service experience.

What Is the Average Time the Company Has With Their Clients?

We have serviced several of our clients for over 17 years. 

What Is the Cost of Medical Billing Services? 

The cost of medical billing services consists of a percentage of the total monthly receipts from insurance, third-party payors and patients. Our fee depends entirely on successful payment collection for your medical services. 

Are There Any Start-Up Fees?

No, our services do not incur hidden start-up costs.

Does ProMD Medical Billing Charge Termination Fees?

No, our services are free to terminate.

How Many Clients Is the Company Currently Servicing Overall? 

We currently serve 60+ clients. We service the whole of the United States of America, but 90% of our clients are in Florida, followed by New York, New Jersey and Maryland. As a medical billing company, our top five specialties include:

How Are Client Accounts Managed by Company Staff?

ProMD Medical Billing assigns a dedicated account manager who will oversee the implementation and ongoing services and conduct monthly conference calls at the client’s discretion. In addition to ongoing access to the account manager, the client has access to the billing manager and unit supervisors upon request. 

Are There References Provided That We Could Contact?

ProMD Medical Billing can provide a list of client references and testimonials for you before you partner with us.

What Electronic Medical Record (EMR) and Practice Management (PM) Software Systems Do You Work With?

ProMD Medical Billing can provide revenue cycle management billing services for medical practices using Nextech, Greenway Intergy, eClinicalWorks, Tebra (fka Kareo), NextGen Office (fka HealthFusion MediTouch), CareCloud and Veradigm (fka Allscripts Pro), as well as several other technology partners. Our medical billing services and the billing process will be carefully tailored according to your needs. 

Our medical billers perform various services, such as:

Is the Company a True Revenue Cycle Management Company That Provides Complete Medical Billing and Collection Services? 

ProMD Medical Billing is a full-service medical billing services RCM company. Our services include:

We also offer other RCM services, including medical practice assessments.

Are There Services the Company Does Not Provide That Would Be an Add-On Fee?

Yes. We offer additional services such as physician credentialing and physician insurance contract negotiation. We understand the importance of a physician's qualifications needing to be verified, especially for compliance with insurance companies. The process can be time-consuming and complicated and involves significant admin, paperwork and documentation. Our physician credentialing services can assist you with:

Do Clients Have Access to All the Billing Information and Reporting?

Yes, since we typically utilize the client’s PM system for all billing functions. Our systems can be fully tailored to your practice's needs, so if you require billing information to be stored for an extended amount of time, we can arrange for that to happen.

What Monthly Reports Are Provided, and How Often? 

At the beginning of each month, ProMD Medical Billing provides a practice performance report with KPIs for the previous 12 months of medical billing services. Analyzing monthly medical billing reports for the previous 12 months will help your practice set realistic goals moving forward. Medical billing reporting is necessary to ensure accurate financial tracking, compliance with regulations and identification of trends and areas for improvement in health care revenue management.

Can Clients Customize Reports Based on Their Needs?

Yes, our monthly reports are customizable. We can personalize your monthly reports based off of:

How Would the Company Describe Their Communication With Clients?

ProMD Medical Billing offers clients monthly conference calls to discuss ongoing billing services. Your assigned account manager is available anytime during normal business hours via telephone or email. Our clients also have direct access to the billing personnel assigned to their accounts.

What Training Does the Company Staff Receive to Keep up With Billing Rules and Guidelines?

ProMD billing staff consists of AAPC-certified coders and experienced medical billing professionals and collectors. Staff members continuously attend webinars and conduct research to ensure they remain up to date with all current and upcoming billing industry rules and insurance-specific guidelines. 

Our technological partners use complex systems, so our staff requires ongoing training to stay aware of new guidelines and software. 

Is the Company Utilizing the Most Recent Guidebooks and Resources — CPT, ICD-10 and HCPCS Software? 

Yes, our company uses updated guidebooks and resources, including CPT, ICD-10 and HCPCS software. Here are the details:

Current Guidebooks and Resources

Software and Technology

Training and Continuing Education

Compliance and Quality Assurance

We conduct regular internal audits and quality reviews to ensure our coding practices adhere to the latest standards. Any discrepancies or updates are promptly addressed to maintain the highest level of accuracy and compliance.

Contact ProMD for Medical Billing Services Today

ProMD is here to simplify the medical billing process and maximize your revenue. Our comprehensive medical billing services are designed to streamline your operations, reduce errors and ensure you get paid faster. With ProMD, you gain a trusted partner who understands the intricacies of medical billing and is committed to your financial health.

Our experienced billing specialists utilize the latest technology and best practices to handle everything from claim submissions and payment postings to patient billing and RCM. We stay informed of changing regulations to ensure your practice remains compliant and efficient.

Partnering with ProMD means more than outsourcing your billing — it means gaining access to a dedicated team that works tirelessly to optimize your revenue. We provide detailed reports and insights so you always know where your finances stand. Let us take the burden of billing off your shoulders so you can focus on what you do best — providing excellent patient care.

Take the first step toward a more profitable and efficient practice. Contact ProMD online today or call us at 866-960-9558 to learn how our tailored billing solutions can transform your medical practice.